If you have a missing payment, you can fill out a Payment Reissue Request in the Customer Portal.
Payment Reissue Request
The Payment tab on your Customer Portal highlights your past payment history. All recently issued checks will appear on this page after seven business days of the check being issued. You will be able to view the payment tab and easily have access to all information regarding issued checks.
The Payment Reissue Request tab can be found in the upper right hand corner. It allows clients to directly request a reissue of a check.
How long will a request take
All payment reissue requests will need to wait 8-10 business days after the specified delivery period to request their reissue, as it is common to see delays with postal deliveries.
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