A performance call is a notification letting you know that your solar system has underperformed and a utility clawback is due. A performance evaluation is done on an annual basis to assess your three-year rolling REC generation.
If your system underperforms during any year in the 15 year period and fails to generate the RECs projected for that year, the utility may “clawback” REC payments. This means that you may have to pay the utility back for some RECS that were not generated. The projected delivery schedule will be included in your REC contract and updated once the IPA has confirmed your systems participation and delivery schedule.